ServiceNow, the leading AI platform for business transformation, has unveiled a new no-code development studio and advanced automation capabilities at its annual customer and partner event, Knowledge 2024. These innovations aim to accelerate and scale digital transformation across enterprises.
The new Creator Studio, available through ServiceNow App Engine, extends the company’s existing low-code leadership by providing an intuitive, no-code experience for application building. This empowers employees at all levels to build applications, democratizing the development process and reducing reliance on IT specialists. The Creator Studio complements the existing App Engine Studio and enables business process owners to bring their automation ideas to life in a secure and governable manner.
ServiceNow has also enhanced its Automation Engine, addressing the challenge of fragmented automation solutions. The updates provide a comprehensive view of automations and simplify robotic process automation (RPA) deployments. By streamlining automation management and visibility across different teams and vendors, organizations can realize the full benefits of automation and gain actionable insights.
Additionally, ServiceNow has introduced Now Assist for Creator generative AI capabilities. These features enable developers, as well as non-technical users, to create and scale applications more quickly on the Now Platform. With the power of generative AI, developers can build new apps, workflow playbooks, and catalog items in a fraction of the time.
Customers are already experiencing the benefits of ServiceNow’s solutions. NASCAR, for example, is using the platform to accelerate efficiency across IT operations and democratize application development across the business. ProAssurance, a digital insurance company, is leveraging ServiceNow’s Creator Studio to build low-complexity, high-efficiency apps that enhance the digital experience for its customers.
ServiceNow’s new development studio and automation capabilities provide organizations with a comprehensive platform for creating, scaling, and measuring automation. By empowering employees to contribute to their company’s digital transformation journey, ServiceNow is driving innovation and efficiency across enterprises.
In addition to the information provided in the article, there are several key facts, trends, forecasts, challenges, and controversies associated with ServiceNow’s new development studio and automation capabilities:
1. Market Trends: The market for low-code and no-code platforms is rapidly growing as organizations seek to accelerate digital transformation. According to Gartner, by 2024, 75% of large enterprises will be using low-code platforms to develop applications. ServiceNow’s introduction of the Creator Studio and its focus on no-code application development aligns with this market trend.
2. Forecast: With the Creator Studio and advanced automation capabilities, ServiceNow is positioned to capture a larger share of the low-code/no-code market. The company’s strong presence in the AI platform space, coupled with these new offerings, is likely to attract more customers looking for easy-to-use development tools.
3. Key Challenges and Controversies: One key challenge with low-code and no-code platforms is balancing ease of use with the ability to handle complex business processes. Some argue that while these platforms empower non-technical users, they may fall short when it comes to handling advanced customization and integration requirements. ServiceNow will need to address these concerns to ensure the success of its new development studio.
Advantages and Disadvantages:
Advantages:
– The Creator Studio’s no-code experience allows employees at all levels to build applications, reducing reliance on IT specialists and accelerating application development.
– ServiceNow’s Automation Engine provides a comprehensive view of automations and simplifies RPA deployments, enabling organizations to realize the full benefits of automation.
– The generative AI capabilities of Now Assist for Creator empower both developers and non-technical users to create and scale applications quickly, enhancing productivity and innovation.
Disadvantages:
– Some users may find the no-code experience limiting when it comes to handling complex customizations and integrations.
– Organizations that heavily rely on IT specialists for application development may face challenges in transitioning to a more democratized development process.
– The adoption of new platforms and technologies can come with a learning curve and challenges related to change management.
Further Reading:
For more information on ServiceNow’s new development studio and automation capabilities, you can visit the ServiceNow website at link.
To gain insights into the low-code and no-code market trends and forecasts, you can refer to Gartner’s research on the topic at link.