Pennsylvania American Water is taking a proactive approach to ensuring water quality and customer safety with its newly launched interactive web-based map aimed at identifying and replacing lead service lines. The innovative map, available at pennsylvaniaamwater.com/LeadFacts, allows customers to view and report the material of their water service lines while raising awareness about potential lead exposure.
Responding to the U.S. Environmental Protection Agency’s (EPA) mandate for water utilities to disclose the locations of lead service lines by 2024, Pennsylvania American Water has gone above and beyond by providing a user-friendly map that aligns with EPA best practices. Customers can now actively participate in the company’s ongoing lead service line replacement program by reporting the material of their service lines through the map.
Brandy Braun, Pennsylvania American Water’s director of water quality and environmental compliance, emphasized the company’s commitment to transparency and customer engagement. The webpage and map not only inform customers about their service line materials but also educate them on regulatory compliance, steps to reduce lead exposure, and the company’s no-cost lead service line replacement program.
Using the map is simple. Customers can search for their address and zoom in on their location to access detailed information about their service lines. The map displays both utility and customer sides, highlighting the material used in each. If the customer-owned side is marked as unknown, customers are encouraged to provide the missing information through a self-reporting survey link.
In addition to the map, the webpage offers valuable resources including a video guide showcasing how to use the interactive tool effectively, comprehensive information about lead in drinking water, frequently asked questions about the lead service line replacement program, and a quick guide to help customers determine the material of their service lines.
Pennsylvania American Water’s proactive efforts have yielded impressive results. In 2023, the company successfully replaced 855 lead service lines and aims to double that number in 2024. With the ultimate goal of replacing all lead service lines, Pennsylvania American Water is dedicated to the health, safety, and peace of mind of its customers.
As the largest regulated water utility company in the United States, American Water remains committed to providing safe, clean, reliable, and affordable drinking water and wastewater services. Their expertise, national size, and scale enable them to deliver excellent outcomes for millions of people across the country.
For more information about Pennsylvania American Water and their lead service line replacement program, visit their official website or follow them on LinkedIn, Facebook, and Instagram.
Media Contact:
Laura Martin
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Pennsylvania American Water’s innovative interactive web-based map for lead service line replacement has several advantages.
One advantage is that it allows customers to easily view and report the material of their water service lines, increasing awareness about potential lead exposure. This empowers customers to actively participate in the lead service line replacement program and contributes to the company’s commitment to transparency and customer engagement.
The map also aligns with EPA best practices and the mandate for water utilities to disclose the locations of lead service lines by 2024. Pennsylvania American Water has gone above and beyond by providing a user-friendly map that not only informs customers about their service line materials but also educates them on regulatory compliance and steps to reduce lead exposure.
Furthermore, the webpage accompanying the map offers valuable resources such as a video guide, comprehensive information about lead in drinking water, frequently asked questions about the lead service line replacement program, and a quick guide to help customers determine the material of their service lines. These resources enhance customer understanding and facilitate their active involvement.
Pennsylvania American Water’s proactive efforts have yielded significant results, with the company successfully replacing 855 lead service lines in 2023 and aiming to double that number in 2024. This commitment to lead service line replacement demonstrates the company’s dedication to the health, safety, and peace of mind of its customers.
However, there are also potential challenges and controversies associated with lead service line replacement. One challenge is the cost and logistical complexity of replacing lead service lines across a large customer base. The process can be time-consuming and may require significant financial resources.
Additionally, controversy may arise regarding the responsibility for lead service line replacement. While water utilities like Pennsylvania American Water play a crucial role in addressing lead contamination, there may be debates about the allocation of costs between the utility, customers, and other stakeholders.
Forecasting future market trends, it is expected that there will be an increased focus on lead service line replacement across water utilities nationwide. The EPA mandate for lead service line disclosure by 2024 is likely to drive more utilities to adopt interactive tools like Pennsylvania American Water’s map to engage customers and improve transparency.
Moreover, there may be a growing demand for innovative solutions and technologies to accelerate lead service line replacement processes. Advances in materials and methods for replacing lead service lines could emerge, offering more efficient and cost-effective solutions.
Overall, Pennsylvania American Water’s interactive tool for lead service line replacement showcases the company’s commitment to ensuring water quality and customer safety. By empowering customers and providing valuable resources, the company is taking proactive steps to address lead exposure and promote transparency. Their efforts can serve as a model for other water utilities facing similar challenges.
For more information about Pennsylvania American Water and their lead service line replacement program, you can visit their official website at pennsylvaniaamwater.com.