ASC Technologies, a leading provider of comprehensive recording and analytics tools, has announced its successful certification for Webex Calling with Webex by Cisco. This certification distinguishes ASC as one of the few global vendors authorized to provide record capabilities for Webex Calling communications. The ASC solution offers simple and fast configuration in the Webex Control Hub, ensuring a high level of user-friendliness. It also enables the migration of on-premise solutions to the cloud by seamlessly transferring recordings to the cloud environment, helping organizations accelerate their digital transformation and take advantage of cloud-based services.
The AI-driven analytics powered by ASC’s solutions provide organizations with a comprehensive view of their communications, enrich customer relationships, and streamline compliance and risk management processes. ASC’s CEO, Dr. Gerald Kromer, sees the certification as a confirmation of their technological expertise and a promise to their customers and partners. ASC has a successful 20-year partnership with Cisco and will be exhibiting at Enterprise Connect and Cisco Live to showcase their innovative recording and analytics solutions.
ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management, and analytics. They offer solutions for recording and AI-based analysis of communications, catering to companies in various sectors. Webex by Cisco is a leading provider of cloud-based collaboration solutions, including video meetings, calling, messaging, and customer experience solutions. Their focus on delivering inclusive collaboration experiences and leveraging AI fuels innovation in removing barriers of geography, language, and familiarity with technology.
ASC Technologies operates in the industry of software and cloud solutions, specifically in the field of omni-channel recording, quality management, and analytics. They provide comprehensive recording and analytics tools to companies in various sectors. ASC’s solutions enable organizations to analyze their communications, enhance customer relationships, and streamline compliance and risk management processes. Their AI-driven analytics offer a comprehensive view of communications and help organizations make data-driven decisions.
Webex by Cisco, on the other hand, is a leading provider of cloud-based collaboration solutions. They offer video meetings, calling, messaging, and customer experience solutions. Webex’s focus on delivering inclusive collaboration experiences and leveraging AI drives innovation in removing barriers such as geography, language, and technology familiarity.
The certification of ASC Technologies for Webex Calling with Webex by Cisco highlights their expertise and authorization as one of the few global vendors authorized to provide record capabilities for Webex Calling communications. This certification further strengthens their position in the market and showcases their commitment to delivering high-quality solutions.
In terms of market forecasts, the need for comprehensive recording and analytics tools is expected to rise as organizations increasingly recognize the importance of analyzing their communications and leveraging data-driven insights. The market for cloud-based collaboration solutions, including Webex Calling, is also expected to grow as businesses embrace digital transformation and seek more efficient and flexible communication solutions.
However, the industry also faces certain challenges and issues. One of the challenges is ensuring data security and privacy in the cloud environment. Organizations need to implement robust security measures to protect sensitive communication data. Another issue is the need for seamless integration and interoperability between different collaboration platforms, as organizations often use multiple tools and solutions for their communication needs.
Overall, ASC Technologies and Webex by Cisco operate in a dynamic industry that is driven by the increasing demand for comprehensive recording and analytics tools, as well as cloud-based collaboration solutions. With their expertise and innovative solutions, ASC and Webex are well-positioned to meet the evolving needs of organizations and contribute to their digital transformation journey.
For more information about ASC Technologies and Webex by Cisco, you can visit their respective websites: